Help & support
Questions about B-Doz? Start here. If you can't find your answer, email us.
Email us
Write from the email address you use in B-Doz, so we can find your account.
Common questions
Is B-Doz free?
Yes, B-Doz is free for students. Landlords may be asked to pay a fee for listing, which is agreed and paid outside the app.
How do I pay rent?
There are no payments in the app. You pay the landlord directly, usually in cash. Never pay before you have seen the place and are sure the offer is real.
Are listings checked?
Yes. Our team reviews every new listing before students can see it. Still, always visit a place before you agree to rent it.
How does roommate matching work?
Answer a few questions about your budget, area and habits. B-Doz suggests students of the same gender who fit you. Send a request, and if they accept, you can chat.
How do I use a student offer?
Open the offer in the app and show the code at the shop before you pay. Each shop sets its own conditions.
How do I report or block someone?
Open their profile, chat or listing, tap the menu (three dots), and choose Report or Block. Our team reviews every report.
I didn't get the verification email.
Check your spam or junk folder. You can send it again with Resend email on the app's verification screen.
I forgot my password.
On the sign-in screen, tap Forgot password? and follow the email we send you.
How do I change the language?
In the app, go to Profile, then Language, and choose Kurdish, Arabic or English.
Delete your account
You can delete your B-Doz account and data at any time:
- Open B-Doz and go to Profile.
- Tap Delete account at the bottom.
- Enter your password and confirm.
This straight away deletes your profile, contact details, listings, saved listings, roommate answers, roommate requests, reviews and your sign-in account. Messages you sent stay in the other person's chat as "Deleted account", and records of confirmed deals and safety reports are kept. See our Privacy Policy for details.
Can't open the app? Email support@bdoz.app from your account's email address with the subject "Delete my account". We will check that it's you and delete your account within 30 days.
Safety and child protection
B-Doz has zero tolerance for child sexual abuse and exploitation, grooming, and any content that sexualises or endangers children. Such content is removed, the accounts are closed, and we report it to the competent authorities.
To report anything unsafe, use Report in the app, or email support@bdoz.app. If someone is in immediate danger, contact the police first.
Legal
Read our Terms of Use and our Privacy Policy.